About Dimasol
Your trusted partner for agile IT support solutions
At Dimasol, we believe that great support shouldn't be complicated—or expensive. We're a new company with a sharp vision: to provide flexible, high-quality, multilingual helpdesk and IT support services that businesses can truly rely on.
Headquartered in Agadir, Morocco, Dimasol is founded by a team with over a decade of experience in IT operations and customer service across Europe and beyond. We know what companies need when scaling fast: dependable partners, lean processes, and people who understand both technology and users.
Our mission is simple:
To help growing businesses focus on innovation while we take care of their support needs.
Whether it's covering your first-line helpdesk, managing 24/7 monitoring alerts, or fulfilling daily IT requests, we operate as a seamless extension of your team. And we do it without hidden fees, setup charges, or rigid contracts—just honest service, at the right price.
We're different in how we treat partnerships. To show our commitment, we don't charge indexation for the first three years, and we even invite clients to visit our operations in Agadir—flights and hotel included for two stakeholders.
At Dimasol, we're small, agile, and focused—and that's exactly why we're the right choice for companies ready to scale smarter.
Our Solutions
Customizable support services tailored to your specific business needs
Team Extension Services
Boost your existing IT team with expert reinforcements
Whether your internal IT team is overloaded or you need temporary reinforcements for special projects, Dimasol offers seamless team extension solutions. Our agents integrate into your operations under your direction, working with your tools and workflows.
What's Included
- On-demand IT support agents
- Multilingual (Dutch, English, French, Arabic)
- ITIL-trained professionals
- Flexible working hours (day, night, or hybrid shifts)
- Fast onboarding (within 30 days)
- No setup or training fees
Ideal For
- MSPs and startups scaling fast
- Project-based surges
- Teams needing language-specific support
- Companies with seasonal demands
- Organizations avoiding full-time hires
How It Works
- Needs Assessment: We analyze your current team structure and requirements
- Agent Matching: We select professionals with the right skills and language capabilities
- Integration: Our agents train on your systems and processes
- Deployment: Agents join your team under your direction
- Ongoing Management: Regular performance reviews and adjustments
Fully Outsourced Helpdesk
Your clients think it's your helpdesk. We're just behind the curtain
Dimasol delivers white-label helpdesk solutions that function as an extension of your brand. Your end-users interact with a professional support team under your name, while we manage the operations entirely.
What's Included
- Branded email/chat/ticketing communication
- Tier 1 & Tier 2 IT support
- SLA management and escalation protocols
- KPI reporting and analytics
- Dedicated client success manager
- Optional on-site visit to our Agadir HQ (flights + hotel included)
Ideal For
- SaaS startups needing a support team
- IT resellers/MSPs without an internal helpdesk
- BPOs looking to scale discreetly
- Companies expanding to new markets
- Businesses wanting to offer 24/7 support
Our White-Label Process
Branding
We adopt your visual identity, tone, and communication style
Integration
Connect with your existing tools and systems
Training
Deep dive into your products and services
Launch
Go live with continuous quality monitoring
24/7 Monitoring & Incident Handling
Round-the-clock alert handling and escalation to protect your infrastructure
Stay ahead of outages and incidents with proactive 24/7 monitoring. We handle alerts, open tickets, coordinate P1/P2 escalations, and keep your infrastructure running smoothly, no matter the hour.
What's Included
- Monitoring tool integration
- Alert triage and ticket creation
- Escalation and communication during P1/P2s
- Night and weekend coverage
- Detailed incident reporting
- Monthly performance reviews
Ideal For
- Companies needing NOC-lite coverage
- Critical systems and applications
- MSPs offering 24/7 SLAs
- Businesses with global operations
- IT teams needing after-hours support
Monitoring Workflow
- Alert Detection: Our systems identify potential issues
- Initial Triage: We assess severity and impact
- Ticket Creation: Detailed documentation begins
- Escalation: Critical issues routed to your on-call team
- Resolution: We track through to completion
- Reporting: Monthly insights on patterns and improvements
Request Fulfillment
Fast and accurate response to everyday IT service requests
We process and handle common IT tasks so your team can stay focused. From user onboarding to mailbox creation, we execute requests reliably and track every step.
What's Included
- User onboarding/offboarding
- Mailbox creations and configurations
- Distribution group management
- Software/app provisioning
- Access management
- License assignments
Ideal For
- Organizations with recurring service tasks
- IT departments seeking process standardization
- SaaS companies scaling operations
- Businesses with frequent staff changes
- Companies needing audit-compliant processes
Fulfillment Process
Request Submission
Through your preferred channel (portal, email, etc.)
Validation
We confirm approvals and requirements
Execution
Task completed per documented procedures
Confirmation
User notified with completion details
VIP & Executive Support
Discreet, polished support for your leadership team
Dimasol offers personalized VIP support services with a focus on discretion, professionalism, and problem resolution. Our agents receive soft skill training to ensure they interact confidently with C-level stakeholders.
What's Included
- Specialized training for executive interaction
- English/French/Dutch-speaking support
- Prioritized response and escalation
- Support through email, phone, or chat
- Dedicated point of contact
- After-hours availability
Ideal For
- Executive offices and C-level suites
- Law firms and legal departments
- Consulting and financial services
- High-profile clients and partners
- Board members and investors
VIP Support Standards
- Response Time: 15 minutes or less for critical requests
- Communication: Clear, concise updates without technical jargon
- Discretion: All interactions handled confidentially
- Availability: 24/7 coverage with direct lines
- Reporting: Monthly summaries of support activities
Why Choose Dimasol?
We combine reliability, affordability, and flexibility to deliver premium helpdesk solutions that make sense for your business.
Quality Without Overhead
Get top-tier, multilingual support (English, French, Dutch) from our trained agents—without the cost of full-time hires.
Predictable Pricing
No setup costs. No indexation for the first 3 years. Budget with confidence and scale at your pace.
Flexible Delivery
Choose between team extension or fully white-labeled helpdesk—ready to plug into your business instantly.
Built for Startups
We're agile and responsive—like you. Your growth is our priority, not just a number in our system.
In-Person Connection
Every client is invited to visit our Agadir office—flights and hotel included—to build trust face-to-face.
Contact Us
Get in touch to discuss how we can support your IT needs
Our Location
Agadir, Morocco
Email Us
Call Us
Working Hours
Monday - Friday: 9AM - 6PM
Ready to Enhance Your IT Support?
Discover how Dimasol can reduce your costs while improving service quality. Speak with our solutions team today.