Our Solutions
Customizable support, tailored to your business.
Fully Outsourced Helpdesk
Your clients think it's your helpdesk. We're just behind the curtain.
Dimasol delivers white-label helpdesk solutions that function as an extension of your brand. Your end-users interact with a professional support team under your name, while we manage the operations entirely.
What's Included
- Branded email/chat/ticketing communication
- Tier 1 & Tier 2 IT support
- SLA management and escalation protocols
- KPI reporting and analytics
- Dedicated client success manager
- Optional on-site visit to our Agadir HQ (flights + hotel included)
Ideal For
- SaaS startups needing a support team
- IT resellers/MSPs without an internal helpdesk
- BPOs looking to scale discreetly
- Companies expanding to new markets
- Businesses wanting to offer 24/7 support
Our White-Label Process
Branding
We adopt your visual identity, tone and communication style
We adopt your visual identity, tone and communication style
Integration
Connect with your existing tools and systems
Connect with your existing tools and systems
Training
Deep dive into your products and services
Deep dive into your products and services
Launch
Go live with continuous quality monitoring
Go live with continuous quality monitoring